Q When does this collection go on sale?

A This amazing collection will start in May 2016

Q How much does it cost to subscribe?

A The pricing in the UK is; Issue 1: £3.99/EIRE: 5.99, Issue 2: £6.99/EIRE: 10.99, Issue 3 onwards: £12.99/EIRE: 17.99. If you would like to subscribe you can do so via our subscribe page

Q Can I get the free gifts without subscribing?

A These gifts are exclusive to subscribers, but if you would like to subscribe you can do so via our subscribe page.

Q What methods of payments do you accept?

A You can pay by Direct Debit, Visa, Delta, Mastercard or Paypal. Please call our customer services team to make the arrangements.

Q I have not received all my issues, can you help?

A Our Customer Services Team can sort this out for you. If you email the team, please include your name and subscription reference in the subject line.

Q I have received the wrong issue/s.

A We will replace all your issues with the correct copies. Please post your incorrect copies to Marvel Movie Figurines, Database Factory, Unit 4, Pullman Business Park, Pullman Way, Ringwood, Hampshire, BH24 1HD, with a note including your name, address, subscriber number and which issues you should have received.
Alternatively, you can contact our Customer Services Team on 0344 493 6090 or email marvel-movie-figurines@eaglemoss-service.com. Please include your name and subscription reference in the subject line.

Q How do I cancel my subscription?

A You can cancel at any time giving 28 days notice - please contact our Customer Services Team at marvel-movie-figurines@eaglemoss-service.com or call 0344 493 6090. If you email the team, please include your name and subscription reference in the subject line.

Q I can't find copies in the shops - help!

A You can ask your newsagent to place a regular order for you so you can pick up your issues from them. If you need back copies you can ask your newsagent to order them for you or just contact our Customer Services Team. Don't forget, if you take out a subscription issues will be delivered to your door free of charge and you will receive 5 fantastic subscription gifts! Full details are given on the subscribe page.

Q I can't get through on the phone number given.

A We have several lines dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Services Team at marvel-movie-figurines@eaglemoss-service.com

Q How can I get back copies?

A To order back copies, please contact our Customer Services Team on 0344 493 6090 or email marvel-movie-figurines@eaglemoss-service.com. Please note that it can take up to 21 days to deliver your back copies.

Q How can I get copies if I live outside the UK and Eire?

A I am sorry, this collection is only available in the UK and Eire at the moment.

Q I can't see some of the pages on the website. Help!

A It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription order, please email us at marvel-movie-figurines@eaglemoss-service.com.

Q What day is the collection on sale?

A Every other Thursday.

Q How does the premium subscription work?

A The premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only £1 extra per issue. That means as a premium subscriber you get all of the benefits of a regular subscription, plus you receive the exclusive Iron Man armours over the course of your subscription. For more details on all of the gifts go to our subscriptions page.

Q If I take out a premium subscription do I still receive the other FREE subscription gifts?

A Yes, as a premium subscriber you will receive the FREE subscription gifts in addition to the exclusive Iron Man armours.

Q When I start my premium subscription what issue will I start paying the additional £1?

A You will start paying the extra £1 from issue 2 onwards, if you start your subscription at a later issue you just have to pay an additional £1 per issue for the issues you have missed.

Q If I want to cancel my subscription am I entitled to a refund for my premium payments?

A No you will not be refunded

Q If I cancel my subscription am I able to pay the remaining premium payment to receive the additional items?

A No, premium items are only available if your subscription is still running.

Customer Services

Marvel Movie Figurine Collection
Unit 4, Pullman Business Park
Pullman Way,
Ringwood
BH24 1HD


Tel: 0344 493 6090
Email: marvel-movie-figurines@eaglemoss-service.com



Benefits of Subscription

Each month we will deliver your subscription direct to your door. This includes a 16 page magazine along with your figurines.

Reasons not to miss this wonderful collection:

NO OBLIGATION: You are free to cancel your subscription at any time. HASSLE FREE: Delivery of issues straight to your home. SHIPPING COSTS: FREE postage and packaging in the UK & Eire. SATISFACTION: If you are not satisfied with the resulting delivery, please return it to us within 14 days.

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